Dec 07, · The "Skype for Business Online Sign-In Guided Walkthroughs" help with identifying and resolving the main causes of sign-in issues. Before you read any further in this article or contact Technical Support, you should consult one of the following guided walkthroughs. Check to make sure you’re not muted. When you’re muted, the Phone/Mic button in the meeting looks like. Click the button to unmute. In the Lync Meeting, point to the Phone/Mic button and then click the DEVICES tab. Make sure the device you want to use is selected. Sep 28, · A post in the MicroSoft Community - Skype suggested to uninstall and, then, re-install Skype, which I did. But, the problem is still there. But, the problem is still there. Since, (a) I can hear YouTube videos and (b) when I use Skype, my voice is herd (i.e., the mic works) but I do not hear anything, the headset ports are working.
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